Support
Here is how to cancel your subscription, what a charge from WELLEARN.IO, WELLEARN.AI or FINESTA.IO on your statement is, and how to reach us.
Cancel your subscription
You subscribed on our website, so you cancel with us, not in the App Store or Google Play. Deleting the app or your account does not cancel your subscription.
Cancel at least 24 hours before your subscription renews
In your account, the cancellation takes effect right away. By email, it counts from the moment your email reaches us.
In your account
- Log in at dashboard.wellearn.io.
- Open Profile, then Settings (the gear at the top right), then Manage subscription. That page also shows when your subscription renews.
- Choose Cancel subscription and confirm. We confirm the cancellation by email.
By email
Write to support@wellearn.io from the email address you signed up with, and ask us to cancel your subscription. We find your subscription by that email address. If you write from another address, include the email address you signed up with in your message.
If you have more than one subscription, for example a plan and an add-on, we cancel all of them unless you tell us otherwise.
After you cancel
Once your subscription is canceled, it does not renew, and you keep access until the end of the period you have already paid for.
Charges on your statement
WellEarn charges appear on your card or bank statement as WELLEARN.IO or WELLEARN.AI. If you subscribed to Finesta, which is now WellEarn, your charges appear as FINESTA.IO.
Paid with Apple Pay, or see two charges on one day? Billing help says what each line on your statement or in your wallet means.
If you do not recognize a charge, please write to us at support@wellearn.io first, before you contact your bank, so we can look into it. The Contact us section below says what to include in your email.
Contact us
Write to us at support@wellearn.io. To help us find you, include the email address you signed up with. If you are writing about a charge, add its date and the last four digits of your card. Please do not send your full card number, its security code or your password.
Email support