WellEarn Refund Policy

This Refund Policy explains when you can get money back for a WellEarn purchase made on our website, including under our Money-Back Guarantee (Section 2). It is part of our Terms of Use (https://wellearn.io/legal/terms) and adds detail to Section 5 of those Terms. In this policy, “we”, “us” and “our” mean Onelabel AI Ltd.

Onelabel AI Ltd owns and provides WellEarn. Its affiliate OneLabel, Inc., a Delaware corporation in the United States, charges the payments for WellEarn as the merchant of record and handles refunds and payment disputes for the payments it charges.

1. Our Refund Rules in Short

Money-Back Guarantee: if you followed your WellEarn plan, finishing at least 7 lessons, and it did not work for you, we refund the first payment for your plan if you ask within 30 days of your purchase. Section 2 below gives the details.

Our Mistakes: we always refund billing errors, such as a duplicate charge, a wrong amount or a renewal charged although you canceled at least 24 hours before it, and payments for a service we did not provide (Section 4).

Your Legal Rights: if you are a consumer in the EEA, the UK or Switzerland, you can withdraw within 14 days of your purchase (Section 5), and we honor any other refund right that the law of the place where you live gives you.

Everything Else: other payments are non-refundable (Section 3).

2. Money-Back Guarantee

2.1 Our Promise. If you followed your WellEarn plan and it did not work for you, you can get a full refund of the first payment for your plan, as long as all of these conditions are met: you bought the plan directly on our website; you finished at least 7 lessons of WellEarn within 30 days of your purchase; and your request reaches us within 30 days of your purchase. This is the guarantee shown on our checkout page, and this section sets out all of its terms. It is an exception to the no-refund rule in Section 5.3 of our Terms of Use.

2.2 Your Deadline. Your request must reach us within 30 days of your purchase. We go by the moment your request reaches us, not the time we reply: a request that reaches us by your deadline is in time, even if we answer later.

2.3 What We Refund. We refund the first payment for your WellEarn plan in full: what you actually paid for it, after any introductory discount and including any taxes. Add-ons are separate purchases, and the guarantee does not cover them.

2.4 Which Purchases Are Covered. The guarantee covers the first payment for a WellEarn plan bought directly on our website, on quiz.wellearn.io or quiz.wellearn.ai. It does not cover add-ons or renewals. The guarantee applies once per person: if you have already received a refund under it, a later purchase is not covered. WellEarn subscriptions are not sold in the App Store or on Google Play; if they ever are, a purchase made there will follow the refund rules of Apple or Google.

2.5 How to Ask. Email support@wellearn.io from the email address of your WellEarn account, with the subject “Money-back request”. If you write from another address, include your account’s email address so that we can find your purchase. You do not need to send screenshots: we check the lessons you finished in your account. Your request is also a request to cancel your subscription. We tell you by email whether your request is approved and when we have issued the refund.

2.6 What Happens Next. When we approve your request, we refund the first payment for your plan and cancel your subscription, so you will not be charged for it again, and your access to the paid Service ends. If you also have an add-on, we cancel it too unless you tell us otherwise; the guarantee does not refund it. The refund is paid by OneLabel, Inc., which charged the payment, to the payment method you used. A refund usually reaches your card in 5 to 10 business days, depending on your bank.

2.7 When the Guarantee Does Not Apply. The guarantee does not cover: requests that reach us more than 30 days after your purchase (Section 2.2); a plan with which you finished fewer than 7 lessons within 30 days of your purchase; add-ons; renewal payments; a payment that is the subject of an open dispute or chargeback with your bank, because the bank then decides about that payment; or fraudulent purchases, for example ones made with someone else’s card without permission. A renewal charged although you canceled at least 24 hours before it is not a case for the guarantee but a billing error, which we always refund (Section 4). In your account, the cancellation takes effect right away. By email, it counts from the moment your email reaches us.

2.8 Your Legal Rights. This guarantee is in addition to your rights under the law and does not limit them. If you are a consumer in the EEA, the UK or Switzerland, you also have the right to withdraw within 14 days (Section 5); if both apply, we give you the larger refund. If the law of the place where you live gives you a larger refund in another way, you get the larger one.

3. Payments We Do Not Refund

Apart from the cases in this policy, payments are final and non-refundable, as Section 5.3 of our Terms of Use says. In particular, unless the Money-Back Guarantee applies, we do not refund a payment because you changed your mind, used WellEarn little or not at all, or forgot to cancel at least 24 hours before a renewal, and we do not give prorated refunds for the rest of a billing period after you cancel. If you think your situation is exceptional, write to support@wellearn.io; we look at every request.

4. Billing Errors and Service Problems

Billing Errors: we always refund a billing error. A billing error means that you were charged twice for the same thing; charged an amount other than the price that applied to that payment: the price shown when you bought or, after a price change we told you about in advance (Subscription Policy, Section 8), the new price; charged for a renewal although you canceled at least 24 hours before it, in your account or by an email that reached us by then; charged for a plan or add-on you did not choose; or you paid for a service we did not provide. In your account, the cancellation takes effect right away. By email, it counts from the moment your email reaches us.

Service Problems: if a significant technical problem on our side made the Service unavailable for a large part of a billing period you paid for, we refund or credit that payment, in full or in part. If we discontinue the Service or end your subscription without cause, we refund the unused part of your prepaid period pro rata, as Section 5.2 of our Terms of Use says. Short or minor interruptions do not usually lead to a refund.

5. Withdrawal for Consumers in the EEA, the UK and Switzerland

If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, you can withdraw from your contract with us within 14 days of your purchase without giving a reason. If you live in another country whose law gives you a similar right, we honor it.

WellEarn is provided continuously from the moment you buy it, so by subscribing you ask us to start providing it right away. If you withdraw within the 14 days, we refund what you paid, minus an amount proportional to the Service we provided until you told us that you were withdrawing. When you withdraw, we also cancel your subscription.

How to Withdraw: tell us clearly that you are withdrawing from the contract, for example by email to support@wellearn.io or by post to the address in the model form below. If you email us from an address other than that of your WellEarn account, include your account’s email address so that we can find your purchase. You may use the model withdrawal form below, but you do not have to. To meet the deadline, it is enough to send your notice before the 14 days have passed.

Model withdrawal form: complete and return this form only if you wish to withdraw from the contract.

To: Onelabel AI Ltd, 75 Prodromou, Oneworld Parkview House, Floor 4, 2063 Nicosia, Cyprus, support@wellearn.io

I hereby give notice that I withdraw from my contract for the following service:

Ordered on:

Name:

Address:

Signature (only if this form is sent on paper):

Date:

6. How Refunds Are Paid

We refund to the payment method you used. Refunds are paid by OneLabel, Inc., which charged the payment. A refund usually reaches your card in 5 to 10 business days, depending on your bank.

When we refund the first payment for your plan under the Money-Back Guarantee, or what you paid because you withdrew (Section 5), we also cancel your subscription, and your access to the paid Service ends. Refunding a billing error, such as a duplicate charge, does not change your subscription.

7. Before You Contact Your Bank

If a charge looks wrong to you, please email support@wellearn.io before you contact your bank: we can usually resolve billing problems quickly, and we always refund billing errors. Our Terms of Use (Section 5.7) explain what happens when a payment is disputed with a bank.

8. Version History

October 30, 2026: the Money-Back Guarantee has conditions: you finished at least 7 lessons of WellEarn and ask within 30 days of your purchase; it covers the first payment for your plan, not add-ons (Section 2). To avoid being charged for the next period, cancel at least 24 hours before your current billing period or introductory period ends (Section 4). Section 5 describes the right to withdraw within 14 days for consumers in the EEA, the UK and Switzerland. OneLabel, Inc. is named with its state and country only. A purchase made before this version keeps the Money-Back Guarantee and the right to withdraw as they were when you made it; you can ask us for a copy of that version.

October 29, 2026: this Refund Policy replaces the Subscription and Refund Policy dated August 11, 2026. The subscription rules moved to our Subscription Policy (https://wellearn.io/legal/subscription), Section 2 sets out all the terms of our Money-Back Guarantee, and Section 5 explains how buyers outside the United States can withdraw.

9. Contact

Onelabel AI Ltd, a company incorporated in the Republic of Cyprus (HE 481834), 75 Prodromou, Oneworld Parkview House, Floor 4, 2063 Nicosia, Cyprus.

Payments are charged by OneLabel, Inc., a Delaware corporation, USA.

Email: support@wellearn.io